CURRENT SPECIAL OFFERS
Jewelry orders under $30 (item total) ship for a flat
$2.00
within the USA
Order $30 or more in jewelry items and your jewelry items ship FREE
within the USA
Order $250 or more in Statuary Items, and your statuary items ship FREE!.
See "Shipping Policies" tab for more details!
Contact Us
Mandarava is an online retailer/wholesaler based in the United States. We ship from Oregon, U.S.A.
According to Oregon law, there is NO RESALE TAX on items delivered anywhere in the U.S.A.
Please note: our company was formerly located in California, U.S.A. Our address has changed,
but we have retained the same phone number.
Our Business Hours are: 9am-5pm Pacific Time, Mon-Fri.
Mailing Address:
305 NE 6th Street, #844
Grants Pass, OR 97526
Please note: Our email has changed. If you need to email us, please use
our Contact Form
Order Policies
PLEASE NOTE: WE HAVE SPECIAL RULES FOR INTERNATIONAL ORDERS. PLEASE SEE
THE "INTERNATIONAL ORDERS" TAB FOR MORE DETAILS.
General Order Policies
We Accept MasterCard, Visa, Money Orders, PayPal and Checks
in U.S. Dollars only.
Ordering Options: All of our ordering is done on-line. Our on-line ordering system uses SECURED
SERVER technology to safeguard your information with the highest level of security.
If you have any questions regarding your
order or the order process, please contact us.
Payment Terms: We currently accept
VISA, MASTERCARD, PayPal, checks and money orders. To make a PayPal
payment, please confirm your charges with us via email before depositing
funds to our PayPal account ID. Please contact us for our PayPal account
information.
We also accept Personal check, Cashier's check or Money Order
made out to Mandarava. Checks and money orders should be mailed to Mandarava at
305 NE 6th Street #844, Grants Pass, OR 97526. Checks must clear your bank before items will be
shipped. There is a $25 charge for N.S.F. checks. In the highly
unlikely and undesirable event that this account must turned over to an Attorney for
collection, the customer will pay reasonable Attorney fees Additionally, in the event a
suit or action is filed in respect to the collection of this account, the customer shall
pay all Attorney fees at the trial level and on appeal.
Order Cancellations
Cancellations:
In most instances, we will accept order cancellations/changes up to 24 hours after your
order is first submitted, unless a "rush" order was requested. Please email us to cancel your order, since
our phone lines are only open during business hours Monday through
Friday.
Returns & Refunds
Order Error Claims:
If your order is short or incorrect in any way,
PLEASE notify us by phone or email within 5 days of receipt of your
order to obtain a Return Authorization Code and/or
appropriate replacement or credit. Returns due to order error are
not charged a restocking fee.
Order Damage/Defect Claims: Please report all damage, error, exchange, return or defect claims to us
by phone or email within 5 days of receipt of your order, and
obtain a Return Authorization Code. In general items that need to be returned due to damage, error or
defect do not incur any restocking fees, and we will replace them or
refund your money, provided they are shipped back to us within 15 days
of the date your order was delivered to your delivery address. All
returns (except large items) should be shipped back to us via United
States Post Office Priority Mail with Delivery Confirmation. We suggest
that you insure any packages returned to us and obtain Delivery
Confirmation from the United States Post Office as proof that you
shipped the item. Items over
$100 in value should be insured. If your item was delivered via
UPS (a large item) , please notify us IMMEDIATELY, since special return
arrangements will have to be made. Fine Jewelry (line code QX) items should
always be insured for the full value.
NOTE: Certain Fine Jewelry (line code QX) items cannot be
returned more than 15 days after the date your order is delivered to
your delivery address.
Why do we have restocking fees?
In some cases, we have ordered your item(s)
from another manufacturer, and we must follow their return rules.
In addition, we have paid to have the item shipped to us, and we have to
pay to ship it back to the manufacturer. In other
cases, the manufacturers will not accept an item return at all, and we
have to try to sell the item to someone else in order to recoup our
loss. As a small company, we simply cannot afford to absorb these
losses the way that large, multi-million dollar companies can. We
hope you will understand.
International Orders
PLEASE NOTE: Only jewelry items and wands can
be shipped internationally to selected countries.
Statuary and home decor items CANNOT be shipped outside the U.S.A.
ALL DELIVERIES MADE OUTSIDE THE U.S.A. MUST BE PAID BY U.S.A. CREDIT CARD, MONEY ORDER OR PAYPAL IN U.S. DOLLARS.
IMPORTANT NOTICE FOR CUSTOMERS SHIPPING OR RECEIVING PACKAGES OUTSIDE OF THE UNITED STATES OF AMERICA (non-US Military):
Please be aware that all items we sell are shipped from the
United States of America to your destination. This means that if the destination for your
order is outside the United States, as far as YOUR government is concerned, you are
IMPORTING goods from a foreign country, and those goods may be subject to YOUR COUNTRY'S
tariffs, taxes, impound fees, Customs and Excise, and other charges. These
charges are imposed by YOUR government, and are NOT included with the product price
or shipping/handling charges that Mandarava charges. In addition, many
countries have restrictions on what items may be imported.
As a United States company, Mandarava does not and cannot include those charges in its
shipping fees (this would be illegal). Also, since every country's laws are
different and frequently changing, we cannot calculate those additional charges for
you. We must, therefore, advise you that you are entirely responsible
for any additional charges that your government may impose on your package.
In some cases, customers have received many packages from us without problem--then
suddenly, a package will be impounded by their country's Postal Office or Customs Office,
resulting in very large additional charges.
PLEASE APPRISE YOURSELF OF YOUR COUNTRY'S LAWS REGARDING THE IMPORT OF PACKAGES. WE
CANNOT REFUND ORDERS THAT ARE IMPOUNDED BY CUSTOMS.
Shipping Policies
PLEASE NOTE: Only jewelry items and wands can
be shipped internationally to selected countries.
Statuary and home decor items CANNOT be shipped outside the U.S.A.
ALL DELIVERIES MADE OUTSIDE THE U.S.A. MUST BE PAID BY U.S.A. CREDIT CARD, MONEY ORDER OR PAYPAL IN U.S. DOLLARS.
All JEWELRY ships for a flat $2.00 within the USA if
you order less than $30 in jewelry.
FREE SHIPPING OFFERS
If your order contains $30.00 or more (U.S. Dollars) in jewelry,
the jewelry portion of your order will ship FREE
within the USA
If your order contains $250.00 or more (U.S. Dollars) in statuary or home decor items,
those items will ship FREE within the USA.
Please note that all statuary and/or home decor items have the phrase
"SUM" in their item codes. For example: SUM7856, ARTSUM7056, DSUM7907 etc.
Our Free shipping offers apply to USPS Parcel Post or Priority Mail Delivery
within the Continental United States of America and apply to RETAIL ORDERS ONLY.
Items in your order that do not meet the FREE SHIPPING minimums will be charged our regular shipping rates.
Shipping Charges:
Shipping amounts quoted on your
on-line order form are quoted for CONTINENTAL UNITED STATE delivery. Your Shipping Charges
appear on the Payment Page of your order (STEP 3 in the order process), AFTER you have entered
your billing and shipping information.
If, for ANY REASON, your actual shipping/handling amount exceeds the quoted
shipping estimate shown in the on-line shopping cart by more than $1 USD,
you will be notified via email before we charge your account. We make
every effort to charge you the least amount of shipping/handling
possible, and will usually ship U.S. Parcel Post for smaller items.
Shipping Times: Most orders SHIP within 3-5 business days. Delivery time
will depend on your location and method of shipment. Special order and one-off or custom items
will take longer. Please notify us by email if you need items delivered by a particular date,
and we can apprise you as to our "best estimate" for delivery time.
Shipping Methods: Orders are shipped US Parcel
Postal whenever possible, and UPS for larger items, unless otherwise
requested or specified. For orders delivered outside the
continental United States, you will be notified of your
shipping/handling charges VIA EMAIL, and we will wait for your confirmation
of the total charges before we ship. If you would like your order
insured, please inform us via email or phone, since there is a small
charge imposed by the carriers for this service.
Discount Coupons - Free Gift coupons
Unless otherwise stated, Manadarava Coupons apply to RETAIL orders only.
Mandarava discount coupons and free item coupons are
available at coupons sites across the web. If your favorite coupon
website does not carry Mandarava coupons, please urge them to do so, then
let us know the name of the site. If they
accept our coupon (some sites are restricted to giant corporations or to
certain types of businesses), we will
give you an additional 5% discount on your next order.
Coupon rules and restrictions
-
One coupon per customer per order. The same coupon may not be used by the same customer within a 30-day period.
-
Coupons and other discounts may NOT be combined except for the Shipping Discount (orders with $10 or more in jewelry and/or $200 or more in statuary/gift items. See details above).
-
Unless otherwise stated, Coupons are only applied to orders that have a MINIMUM merchandise subtotal of $30.00 (United States Dollars) or more. Orders under that amount will not receive the Coupon discount. This means that if your order contains $10 in jewelry items, you WILL receive the free jewelry shipping discount, but you will NOT receive a coupon discount. An order that contains $30 in jewelry items is elegible for BOTH our free shipping discount and a coupon discount (if you have a valid coupon code).
-
Coupon CodeMUST BE PRESENTED AT TIME OF PURCHASE. We cannot honor coupon codes that are submitted after your order has been submitted.
-
Coupon Code MUST BE SUBMITTED ON-LINE. Coupons are only good for on-line, Retail orders.
-
Order must be placed before the coupon expiration date to be effective. You can check your coupon code at the top of this page.
Military Discounts
10% Discount for US Military personnel and their families
on orders with merchandise subtotal of $30.00 or more
In honor of our US Military, Coast Guard and Reservist personnel veterans,
and retirees, and also recognizing the sacrifices of their
families, we offer a special 10% US Military discount for all
current and former US Military personnel and their families on orders
with a merchandise subtotal of $30.00 or more. This discount
cannot be combined with any other coupon discount or coupon free item.
However, it CAN be combined with the free
shipping offers mentioned above.
The discount is extended to US Army,
US Marines, US Navy, US National Guard, US Air Force and all
Reserve Units. All current, retired, veteran and reserve personnel
are eligible, as well as parents, spouses and children of these
personnel. ALSO INCLUDED are all packages mailed to FPO or APO
addresses.
PLEASE NOTE: Unless you have obtained a Mandarava Military
Discount Code, the 10% discount will be applied AFTER we receive your
order (our cart system cannot currently calculate this
discount UNLESS YOU HAVE A MANDARAVA MILITARY DISCOUNT CODE, so we will do it manually after we receive your order).
The 10% discount will be applied to the
item subtotal amount. Shipping/handling and/or tax cannot be discounted.
Please note: Discount does not apply to certain deeply discounted
items & sale pages. Please see details further down on page under
"Exceptions". This discount
cannot be combined with any other discount except shipping discounts mentioned above.
How to Obtain Your Military Discount (i.e., How it Works!)
If you have a Mandarava Military
Coupon code, just enter it in the Coupon Code box on the billing
information page, and your order discount will be automatically applied
during the Check-Out process.
If you are eligible for the Mandarava Military Discount, but do not have a coupon code, please enter the
name and rank ONLY of your qualifying service person in the "Comments"
box on the order payment page (for the safety of our troops in the
field, please DO NOT include any deployment information regarding active
duty service personnel). If you are shipping to an FPO or APO, or
if use the "Comments" box, your discount will be applied after we
receive your order, because our cart system cannot interpret this
information automatically. Your card is NOT charged on line, so
your order will be adjusted in our office before your card is charged.
Please note: For those of you shipping to FPOs or APOs,
the US Post office sometimes charges more shipping than is estimated on
your order. If this is the case, and if the shipping amount
exceeds the stated estimate by more than $1, we will notify you
with the shipping total before we charge your order, and wait for your
approval.
IF, FOR ANY REASON, YOU FIND THAT YOUR DISCOUNT HAS NOT BEEN PROPERLY
APPLIED, PLEASE CONTACT US IMMEDIATELY using our
contact form.
In rare instances, some very deeply discounted items cannot be discounted any further, and we cannot apply a further discount to them. However, such items will be CLEARLY MARKED.
We at Mandarava have relatives and friends who are former US Armed Forces Personnel serving in various branches of the United States military.
We deeply appreciate your sacrifice and Thank You for your service!
Privacy Statement
Mandarava?? does not share its customer or visitor information with any organization, institution, group or business other than as specific to and necessary for the verification of sales transactions. Mandarava?? may, from time to time, contact its customers, site visitors, or inquirers with updated sales information. The information used for these contacts is never provided to other organizations or companies under any circumstances either individually or en masse.
Metaphysical Properties Disclaimer
Metaphysical properties and magical legend information provided at this site are
intended for entertainment purposes only and should not be interpreted as a claim,
guarantee or warrantee of effectiveness. In addition, except for Children's
T-Shirts, the products sold at this site are intended for use by responsible adults only.
Metaphysical properties of stones and jewelry: These alleged properties have been
collected from sources considered to be non-scientific. The sources include folk
lore, popular opinion, channeled sources, legends, fiction, intuitive sources, personal
opinion, popular books and magazines. This information is offered for entertainment
purposes only, and no claim of effectiveness of the use of these products is made.
Although minerals and stones have been used for thousands of years for various healings,
religious and spiritual rituals, there is no scientific evidence that the inherent
energy or magnetic fields in non-radioactive specimen-sized rocks, minerals, gems or
crystals interacts in any significant way with humans when used externally.
In addition, please note that a number of rocks and minerals may be TOXIC if eaten
or swallowed, or if their dust is inhaled. Dust from such minerals as malachite, azurite,
turquoise, orpiment, etc. may cause illness or death. If taken internally, ground
minerals, such as quartz or herkimer diamonds may cause serious internal injury. Small
stones may present a choking hazard to children or pets. NEVER GRIND UP OR INGEST (EAT)
THE ROCKS! The use of gem elixirs is not recommended due to the possibility of toxic
reaction and/or choking hazard.
Magical Legends (Incense, Candles, Oils): No claim of effectiveness of any kind is
made. These items are sold as curios only. Magical legends are intended for entertainment
purposes only.
Healing, Attraction and Goddess Kits: These kits are to be used as tools for
visualization and meditation. These items are sold as curios only. No claim of
effectiveness or magical results of any kind is made.
Tarot Cards, Spell Books, etc: These items are intended for study and entertainment
only. No claim is made regarding the accuracy or effectiveness of their use.
Products offered at this site are sold as curios, intended for entertainment, personal
enhancement, study, meditation or as an aid to spiritual growth, and are not intended in
any way to replace or supersede professional medical or psychiatric help. No magical
properties are claimed. If you believe that you are in need of medical or psychiatric
assistance, please contact a licensed professional.
California Prop. 65 Advisory
The state of California requires that we inform you that some items sold on this site contain lead. Specifically, jewelry containing genuine Swarovski lead crystal components, and certain statuary items (marked on individual boxes) contain lead.
Attention California residents: This site sells products that are known to contain Lead.
California Proposition 65 WARNING: Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead, a chemical known to the State of California to cause birth defects or reproductive harm.
Wholesale Orders
Most of our original Mandarava?? line items are available at wholesale prices to legitimate Retailers. For those businesses located in California, you MUST have a valid California Resale License. To protect our wholesale customers, we require evidence that you are a legitimate business. Please visit our Wholesale Area to browse items and request a Login & Pricelist, and to view our Wholesale Order policies and minimums.