Please note:  Military Discounts and other types of Special Discounts are applied after we receive your order and are not reflected in the subtotal above.
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Lead Safety Notice: Please note that Swarovski crystal beads and components contain lead.  Also, certain statuary items, as marked on the individual package, may contain lead paint. 
Attention California residents. Proposition 65 WARNING:
Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead, a chemical known to the State of California to cause birth defects or reproductive harm.
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Attention Regarding Orders Shipped Outside the U.S.A.
If your order is to be shipped outside the United States of America, please apprise yourself of your government's taxes, tariffs, customs and excise taxes, VAT, etc. These charges are NOT included in the cost of your order, and may be considerable. Mandarava cannot refund the cost of your order if it is impounded in Customs. In addition, your government may have restrictions on what products you may import to your country--please follow those restrictions.

Note that statues and other heavy items require more postage than lighter items like jewelry or incense.  You will be given a shipping estimate after entering your delivery information.  Please note:  We make every effort to charge you only the actual shipping/handling required for your order. An estimate of this amount will be displayed on the Payment, Order Review and Order Receipt pages. Receipt of your order will be confirmed by us via email.  If you are shipping within the Continental US, your actual shipping will probably be lower than the amount that will be shown on those pages.  If, for any reason (foreign delivery, special delivery, etc.) your shipping amount exceeds the amount stated on those pages by more than $1, we will contact you via email for confirmation of the total amount.

All of your billing, shipping, and payment information is SECURE.  Your credit card is NOT charged until after we receive your order and review it.

Overview of our on-line ordering process:
1.  When you press "submit" above,  the ordering process is initiated.

Privacy Policy:  Mandarava does not share or sell your personal information with anyone other than the bank or financial institution involved in completing the sales transaction.

Cancellations: If you need to cancel your order, you must do so within 24 hours of placing the order to avoid a 20% restocking fee. This is because we order your items from the manufacturer, and we are charged for the item and for its delivery. If you cancel your order in time, we can avoid placing the order with the source manufacturer.  Naturally, when an order is cancelled after the item has been ordered from the manufacturer, we have to return the item(s) to the manufacturer (if they will accept them), plus we have to pay shipping twice (once for receiving the item and once for shipping it back).  Since we are a small company, this is a hardship for us.  We hope you will understand.

Returns

Some returns may incur a restocking fee--please read below.  Please inspect the items in your order as soon as you receive them, and notify us within 5 days if there is a problem.  See detailed instructions below.

Regular Returns

If you wish to return or exchange an item for reasons other than damage, defect or error, please notify us within 5 days of receipt of your order to obtain a Return Verification Number and return instructions. Items to be returned or exchanged must be received by us within 15 days of your purchase. Items must be resalable and undamaged. If packaged, item must be in original packaging, and packaging must be undamaged.   Special orders, custom orders, and body products (fragrances, bath salts, etc.) are NOT returnable unless the item has been  damaged in shipping (see "Shipping Damage Claims" below).  There is a 20% restocking fee and customer agrees to pay all freight charges on items returned for any reason other than damage, defect or error.

Returns due to: Damage, Defect or Order Error

To avoid a restocking fee, please inspect the items in your order as soon as you receive them, and notify us immediately (within 5 days) of damage, error or defect.

-- See Shipping Damage Claim below for returns due to shipping damage.
-- See Order Errors below for returns due to order errors or shortages
-- See Item Defect Claims below for returns due to item defects.

Shipping Damage Claims: All claims for merchandise damages in shipping MUST be made to us by phone or email within 5 days of your receipt of your order so that we may file a claim with the shipper. You will receive an Adjustment Verification Number--please write it down! You will also receive instructions for returning the merchandise. Merchandise should be kept in original box with its packaging (as you received it) for possible inspection by delivery carrier. Mandarava cannot accept responsibility for  damages or   if these procedures are not followed. Please note that shippers normally refund on damage claims within 30-60 days of receipt of claim--we have not control over that. You may be required by the shipper to fill out appropriate paperwork certifying the validity of the claim, and we will require your timely assistance in that procedure in order to get your claim processed as quickly as possible.

Order Error Claims: If your order is short or incorrect in any way, PLEASE notify us by phone or email within 5 days of receipt of your order to obtain a correction or credit.  Errors reported after that time cannot be corrected.

Item Defect Claims: Any item found to be defective should be reported to us by phone or email within 5 days of receipt of your order.  Please notify us by phone or email to obtain a Return Verification Number and return instructions.  Defect must be due  to inherent product defect, not damage due to shipping, misuse or mishandling of item. If defect is due to shipping, please follow the procedures above in "shipping damage claims" and notify us by phone within 5 days.